Shipping policy

Free tracked shipping to all 50 US states. There is no minimum order.

Processing and delivery times

Orders are processed and shipped within 1 to 3 business days. Delivery usually takes 7 to 12 business days from the shipping date. You receive a tracking link by email as soon as your parcel ships.

Christmas delivery

To receive your Whispertree before December 25, please order by December 8. Orders placed after that date will still ship as fast as possible, but we cannot guarantee delivery before Christmas.

Christmas delivery guarantee: if you order by December 8 (11:59 pm ET) with delivery to the United States and your order has not been delivered by December 24, email us and we will refund your order in full. You can keep the tree when it arrives. Delays caused by a wrong or incomplete shipping address are not covered.

Where we ship

We currently ship to the United States. Our products are prepared and shipped from our logistics partner's warehouse; your order may ship from outside the United States. No customs fees are charged to you.

Lost or delayed parcels

If your tracking has not moved for 10 days, or your parcel is marked as delivered but you cannot find it, email us at hello@whispertree.com. We will send a replacement or refund you.

Wrong address

Please double-check your shipping address at checkout. If you spot a mistake, email us right away; we can correct it as long as the order has not shipped.