30-day money-back guarantee

We want you to love your Whispertree. If you are not happy with it for any reason, email us at hello@whispertree.com within 30 days of delivery and we will refund you or send a replacement, your choice.

Damaged or defective items

If your tree arrives broken, or the recorder does not work, send us a photo or a short video within 30 days of delivery. We will ship a replacement at no cost, or refund you in full. You do not need to send the damaged item back.

Changed your mind

You can return an unused Whispertree in its original box within 30 days of delivery. Email us first so we can send you the return instructions. Once we receive it, we refund the full product price to your original payment method within 5 business days. Return shipping is at your cost unless the item was damaged or defective.

Cancellations

You can cancel your order free of charge as long as it has not shipped. Reply to your order confirmation email as soon as possible.

Statutory rights

This guarantee is in addition to any rights you have under applicable consumer protection laws.